Universal Jems

If you can find a better price on the Internet buy it!

Frequently Asked Questions

Please take a moment to read the following so you can understand just how your purchase is processed and also how to read the different color code's in the shopping section.

 
Welcome to Universal Jems, this site is a purchasing club helping support the members of the Project Guitar.com Forum and it's thousands of members but it is also open to the general public with no membership fee.
 

Universal Jems does not stock most of the items listed on this website hence the 2-4 week minimum delivery time posted on each page. All items are ordered weekly from the different distributors and wholesalers then broken down to your specific orders and shipped.

While most of them ship out the following day via ground some distributors and wholesalers require a Minimum Order to give the discounted pricing offered on this site and it may require a little longer to meet that minimum. Say you ordered a $5.50 item but the distributor or wholesaler requires a $100.00 minimum order.

It is not uncommon for some of these products to have many weeks turn around time before they can ship as well due to production back orders or shipping factory across the ocean via boat in containers.

If Your in a hurry I encourage you to go direct to the distributors retail outlet in person or on the Internet (you can find a link at the bottom of the page), but if you want to save money and don't mind a little longer wait then I Thank You for your business.

That is why it is posted a Minimum of 2-4 weeks turn around on orders before they go out the door.

Items listed with a Yellow description are not available to be shipped outside of the United States unless they are installed on your Guitar.

 

All orders placed for shipping outside of the United States of America require additional postage which can be found through the link at the top of each page which looks like this:

Shipping
Click on the Answers for International S&H

Orders for Heavy Items such as Kits, Bodys and Necks require Special International Shipping and Handling which can be found at the bottom of their page. These rates are over and above the standard S&H which is added to the shopping cart automatically. I will not mark down the value on the customs form for your items, that is an Illegal practice so please don't even bother to ask.

 
When you place an order you will not receive a confirmation e-mail other then that from Paypal unless you have chosen an alternate way of making your payment. If you do not have a Paypal account click on the FAQ button located on the top left of the web store to find out how you can place your order. You will receive a confirmation e-mail to your Paypal e-mail address after your items have been shipped giving you the shipment method as well as any important numbers that went with it.
 
I don't have a Paypal Account. How can I order from you?
Paypal will allow you to use the cart system with any major credit card or even your checking account using what is known as an e-check, if you prefer not to use this method you can send a money order along with a list of the item numbers you want to purchase to me at the address listed on the contact information page. If your located far away and do not wish to send a money order you can send the payment to me Via Western Union using the same information found on the contact information page, then e-mail me the list and item numbers of the parts you wish to purchase along with the MTCN (money transfer control number). Either way be sure to include the shipping cost with your payment!
 
Do You Accept credit cards over the phone?
No I don't, I have found that using Paypal is the easiest way to accept credit cards and do not wish to go through the added expense of having a secondary merchant account.
 
Why does it take 2-4 weeks before you ship my order?
Because orders are combined to get the highest possible discount from leading wholesalers.
 
Do You Ship Internationally?
Yes all of the time, you can find the link for the additional shipping by clicking here.
 
What type of shipping do you use and how long will it take to receive my order once it is shipped?
I Use the Post Office for both Domestic and International shipping. Most order's are shipped out Priority or Global Priority mail. The turn around time is 2-4 days within the continental United States and varies between 1-3 weeks on International shipments.
 
What about Warrantees?
All Items come complete with manufacture warrantee in the event you need to return an item simply contact me via phone or preferably e-mail
 
What about returning parts for a refund?
If a part is found to be defective from the factory it will be replaced otherwise ALL returns will be issued store credit only.
Yes I want to save up to 40%
No I want my items Super Fast

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